FAQ

Frequently Asked Questions

Are your products sealed?

Products listed as sealed are sold factory sealed unless the individual product page clearly says otherwise. If we know of a material seal tear, dent, or packaging imperfection, we aim to disclose it on that listing.

Are specific pulls guaranteed?

No. Pokémon TCG products contain randomized contents. Specific cards, rarities, pull rates, grading results, or monetary values are not guaranteed unless a listing explicitly states otherwise.

What language are the cards?

The language is shown on the product listing. Most products are English unless clearly identified as Korean, Japanese, or another language.

Where do you ship?

MYTHOLOGY currently ships within Canada only. Available shipping methods, rates, and any free-shipping eligibility are shown at checkout.

How quickly will my order ship?

Orders are normally processed within 1–4 business days before shipment. Carrier transit time is separate from processing time.

Can I return a trading card product?

No. Trading card and collectible products are final sale unless otherwise required by applicable law. We do not accept returns or exchanges for change of mind, unwanted pulls, duplicate cards, market-price changes, or dissatisfaction with randomized contents.

What if my order arrives damaged?

Email info@mythologystore.ca as soon as possible with your order number and clear photos of the shipping package, shipping label, internal packaging, and affected product. If the evidence reasonably supports that the item arrived damaged, you may be eligible for MYTHOLOGY store credit. The amount is determined after review, up to the purchase price of the affected item.