Refund policy

All sales are final on sealed trading card products, collectibles, and mystery items.

Due to the nature of trading card game products and collectible goods, we do not accept returns or exchanges once an order has been shipped. This is to protect product integrity and ensure fairness for all customers.

Exceptions (Damaged or Incorrect Items Only)
We will replace or refund items only under the following conditions:

• The item arrives damaged due to shipping carrier handling
• You received the wrong product
• The item is missing from your order

To be eligible for a claim:

• You must contact us within 48 hours of delivery
• Clear photos or video evidence of the issue must be provided
• Items must remain unopened and in original packaging where applicable

We reserve the right to refuse claims if there is evidence of tampering, misuse, or fraudulent activity.

Shipping Damage
Once an order has been handed to the shipping carrier, MYTHOLOGY is not responsible for delays, loss, or damage caused during transit. However, we will assist customers in filing claims with the carrier when applicable.

Chargebacks & Fraud Prevention
Any fraudulent chargebacks or disputes without prior contact may result in:

• Permanent banning from future purchases
• Submission of evidence to payment processors
• Legal escalation where necessary

Preorders
All preorder sales are final. Preorders reserve inventory specifically for the customer and cannot be cancelled once placed.

Refund Processing
Approved refunds (if any) will be issued to the original payment method within 5–10 business days.

For any questions please don't hesitate to email us at adhammansi@mythologystore.ca

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