Refund policy

Return & Refund Policy

Last Updated: October 17, 2026

At MYTHOLOGY, we are committed to providing collectors with authentic trading card products, transparent product descriptions, and a reliable shopping experience.

Please review our return and refund policy before placing an order.

1. All Sales Are Final

Due to the collectible nature of trading card products and the importance of maintaining product authenticity and integrity, all trading card and collectible purchases are considered final sale, except where otherwise required by applicable law.

We do not accept returns, refunds, or exchanges for:

Change of mind or accidental purchases.
Unwanted or duplicate cards.
Dissatisfaction with randomized pack contents.
Changes in market value after purchase.
Failure to pull a specific card or rarity.
Products opened or unsealed after delivery.

This policy applies to booster packs, booster bundles, Elite Trainer Boxes, booster boxes, collection boxes, and other trading card products.

2. Damaged or Incorrect Products

We take reasonable care when inspecting, handling, and packaging orders.

If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible at info@mythologystore.ca.

Include the following information:

Your order number.
A description of the issue.
Clear photographs of the affected product.
Photographs of the shipping box, packaging materials, and shipping label, where applicable.

Our team will review your claim and determine an appropriate resolution.

Depending on the circumstances, we may offer store credit up to the purchase price of the affected item.

Where applicable consumer-protection law requires a refund, replacement, or another remedy, we will honour those requirements.

3. Packaging Imperfections

Trading card products may occasionally have minor cosmetic packaging imperfections resulting from manufacturing, distribution, or transportation.

We aim to disclose known material dents, tears, seal damage, or other significant imperfections on the relevant product listing.

Please review product descriptions and photographs before purchasing.

Minor packaging imperfections do not automatically qualify for a return or refund. This does not affect your statutory consumer rights.

4. Order Cancellations

If you need to cancel an order, contact info@mythologystore.ca as soon as possible.

Cancellation requests are reviewed individually and may be accommodated before fulfillment.

Once an order has entered processing or has shipped, cancellation cannot be guaranteed.

Any cancellation rights provided under applicable consumer-protection legislation remain unaffected.

5. Lost or Missing Shipments

If your shipment is delayed, missing, or marked as delivered but cannot be located, please contact us with your order number and relevant tracking information.

We will review the situation and, where appropriate, assist with a carrier investigation.

Any resolution will depend on the circumstances and applicable legal requirements.

6. Refund Processing

If a monetary refund is approved or required by law, it will generally be issued to the original payment method.

Processing times may vary depending on your financial institution or payment provider.

We will communicate the outcome of your request after reviewing the relevant information.

7. Trading Card Disclaimer

Pokémon TCG products contain randomized cards.

MYTHOLOGY does not guarantee specific card pulls, rarities, pull rates, grading results, or future collectible values unless expressly stated in an individual product listing.

8. Consumer Rights

Nothing in this policy excludes, restricts, or overrides rights or remedies that cannot legally be excluded under applicable Canadian or Ontario consumer-protection legislation.