Shipping Within Canada
MYTHOLOGY currently ships within Canada only.
Order Processing
Orders are normally processed within 1–4 business days before shipment. Business days exclude weekends and statutory holidays. Processing time is separate from carrier transit time.
Shipping Rates and Delivery Estimates
Available shipping services, prices, and any free-shipping eligibility are shown at checkout based on your order and delivery address. Express shipping may shorten carrier transit time but does not change our standard 1–4 business day processing window.
Delivery dates or transit times displayed at checkout are estimates unless a specific service expressly provides a delivery guarantee.
Delivery Delays
Weather conditions, statutory holidays, high shipping volumes, carrier disruptions, and other circumstances may delay delivery after an order has been shipped. If your shipment is significantly delayed, please contact us at info@mythologystore.ca with your order number and tracking details so we can review the situation and, where appropriate, assist with a carrier inquiry. Any applicable legal rights regarding delayed or undelivered orders remain unaffected.
Shipping Addresses and Corrections
Customers are responsible for providing a complete and accurate delivery address at checkout. If you notice an error, contact us as soon as possible and preferably before fulfillment. We will try to assist, but an address change or redirection cannot be guaranteed once processing or shipment has begun.
If a carrier offers a paid address correction or redirection, we will explain any applicable additional charge before proceeding.
Packages Returned to Sender
If a package is returned to MYTHOLOGY because of an incomplete or incorrect address, an unclaimed shipment, failed delivery attempts, or another delivery exception, please contact us at info@mythologystore.ca. Once the package has returned and its condition has been reviewed, we can discuss available next steps, including possible reshipment.
Where a customer-provided address error or other customer-caused delivery issue results in additional carrier charges, reshipping may require payment of the applicable extra postage. We will disclose the amount and seek your approval before reshipping. We will review carrier errors and issues attributable to MYTHOLOGY individually. Refund or other remedies, where applicable, will be assessed under our Return & Refund Policy and applicable law.
Tracking, Lost Shipments, and Shipping Damage
Tracking details are provided after dispatch when available. If tracking indicates a delivery problem, loss, or material shipping damage, contact info@mythologystore.ca with your order number and any relevant tracking information or photographs. We may request additional information to investigate the issue or assist with a carrier claim.
Questions
For shipping questions, please email info@mythologystore.ca. Nothing in this policy limits rights or remedies that cannot be excluded under applicable Canadian or Ontario law.